Privacy

Last updated · June 2026

Groundbase is a local-first desktop application. Your CRM data — contacts, companies, deals, notes, tasks, messages — lives in a single SQLite file on your own computer. We do not host it. We do not see it. We do not have access to it.

What we collect

The application itself does not phone home. No analytics, no telemetry, no usage tracking inside the app.

When you buy a license, our payment processor (Stripe) collects your email address and billing details to issue the license key and receipt. We use that email address to:

• Deliver your license key after purchase
• Resend your license key if you request it
• Send occasional notifications about Groundbase updates, new features, and important product changes

You can unsubscribe from update notifications at any time via the unsubscribe link in each message. Doing so will not affect your ability to receive license-related communications (e.g., key recovery).

What stays on your computer

The CRM database file lives at %APPDATA%\Groundbase\crm.db on Windows. You own it. You can back it up, copy it, move it, or delete it at any time. Nothing in it is sent to us.

Twilio & email integrations

If you connect Twilio, your credentials are stored locally and encrypted with your operating system's keychain (Windows DPAPI). SMS messages travel directly between Groundbase and Twilio — they do not pass through our servers.

If you connect Gmail, Outlook, or any IMAP account, the same applies — your email credentials live encrypted on your machine, and email travels directly between Groundbase and your provider.

Updates

Groundbase checks for new releases by requesting a small version file from our update server. The request includes only the app version. It does not include any data from your CRM or any identifier for you.

Contact

Questions about how this works? Email support@groundbasecrm.com.