Delete your account

Groundbase CRM · Last updated June 2026

If you want to close your Groundbase CRM account and have your data deleted, here's exactly how it works.

How to request deletion

Send an email from your account's registered email address to support@groundbasecrm.com with the subject “Delete my account”. We'll confirm the request, close the account, and remove your data within 7 business days. We only require that the email come from the account's registered address to verify you own the account.

Cancelling your subscription is not the same thing. Cancelling stops the billing and opens a 30-day reactivation hold so you can come back where you left off — your data is kept, on purpose, and nothing is deleted when that window closes. Email us if you want the account and its data gone.

What gets deleted

When your account is deleted, the following are permanently removed from our servers:

• Your account profile (name, email, password hash)
• All CRM data — contacts, companies, deals, tasks, notes, tags, custom fields, addresses, saved views
• All communications history — SMS messages, voice call records, voicemail recordings, voicemail transcripts, call transcripts, email messages we synced from your inbox
• Email account credentials (encrypted password used for IMAP/SMTP)
• Twilio phone numbers held in your subaccount (released back to Twilio's pool)
• Active sessions (signs you out everywhere)
• Communications credit balance (any remaining amount is forfeited)

What we keep (and for how long)

A small amount of data is retained for legal, tax, and abuse-prevention reasons:

• Financial transaction records — Stripe payment history with your account-id, amounts, and dates. Retained for 7 years to comply with Canadian and U.S. tax-record requirements. Stripe also retains its own copy under its policy.
• SMS / voice usage logs — counts and timestamps (no message content), kept tied to the account-id for 7 years for tax records on the pay-as-you-go credit balance.
• Backup copies — our database backups roll over on a 90-day cycle. Your data may persist in backup files for up to 90 days after deletion before the next backup overwrites it, after which it's gone permanently.
• Server logs — operational logs from Cloudflare Workers automatically expire within 7 days.

The retained financial records are kept against a system-internal account-id (a random UUID), not your name or email — so the retained data can't be tied back to you as an individual after deletion.

Export your data before deleting (optional)

If you want a copy of your data before closing the account, sign in at app.groundbasecrm.com → Settings → Backup & Export. You'll get a full JSON dump of every contact, deal, task, note, message, and call record on your account. The export runs locally in your browser — we never see the file.

Questions

If anything about this process isn't clear, or if you want to confirm an account deletion was completed, email support@groundbasecrm.com — typical response within 24 hours.