Delete your account

Groundbase CRM · Last updated October 2026

If you want to close your Groundbase CRM account and have your data deleted, here's exactly how it works.

How to request deletion

Send an email from your account's registered email address to support@groundbasecrm.com with the subject “Delete my account”. We'll confirm the request, close the account, and remove your data within 7 business days. We only require that the email come from the account's registered address to verify you own the account.

Cancelling your subscription is not the same thing. Cancelling stops the billing; your data is kept, on purpose, with no time limit, and you can export it or subscribe again and pick up where you left off. Email us if you want the account and its data gone.

What gets deleted

When your account is deleted, the following are permanently removed from our servers:

• Your account profile (name, email, password hash)
• All CRM data — contacts, companies, deals, tasks, notes, tags, custom fields, addresses, saved views
• All communications history — SMS messages, voice call records, call and voicemail transcripts and the links to their recordings, email messages we synced from your inbox. The recordings themselves are stored in your own Twilio account; delete them in your Twilio Console.
• Email account credentials (encrypted password used for IMAP/SMTP)
• Your phone provider connection details (the credentials you connected). Your phone numbers are not touched: they stay in your own provider account, and Groundbase never releases them. Cancel them there if you no longer need them.
• Active sessions (signs you out everywhere)

What we keep (and for how long)

A small amount of data is retained for legal, tax, and abuse-prevention reasons:

• Financial transaction records — Stripe payment history with your account-id, amounts, and dates. Retained for 7 years to comply with Canadian and U.S. tax-record requirements. Stripe also retains its own copy under its policy.
• Backup copies — our database backups roll over on a 90-day cycle. Your data may persist in backup files for up to 90 days after deletion before the next backup overwrites it, after which it's gone permanently.
• Server logs — operational logs from Cloudflare Workers automatically expire within 7 days.

The retained financial records are kept against a system-internal account-id (a random UUID), not your name or email — so the retained data can't be tied back to you as an individual after deletion.

Export your data before deleting (optional)

If you want a copy of your data before closing the account, sign in at app.groundbasecrm.com → Settings → Backup & Export. You'll get a full JSON dump of every contact, deal, task, note, message, and call record on your account. Our server builds the file from your live data and it downloads to your computer.

Questions

If anything about this process isn't clear, or if you want to confirm an account deletion was completed, email support@groundbasecrm.com — typical response within 24 hours.