Entering your license

Your license key arrives by email after purchase. It starts with GBSE- and looks like GBSE-XXXX-XXXX-XXXX-XXXX.

To activate:

1. Open Settings → License.
2. Paste your key into the field.
3. Click Activate.

Activation requires a one-time internet connection to verify the key. After that, Groundbase works fully offline — re-verification only happens periodically in the background.

What activation unlocks

The free tier of Groundbase is fully functional up to 25 contacts. Activating a license removes the cap and unlocks:

• Unlimited contacts, companies, deals, tasks, notes
• SMS sending (Twilio connection required separately)
• Email integration and inbox
• Bulk email sending
• Unlimited custom fields
• Multi-condition advanced filters
• Unlimited saved views
• Unlimited email templates
• Bulk PDF export beyond 5 contacts

Moving to a new computer

Your license works on up to 3 devices you personally own (e.g. your desktop, laptop, and a backup machine). To move data to a new computer:

1. On your old computer, run Settings → Backup & Export → Backup database. Save the .db file somewhere (USB drive, cloud storage).
2. Install Groundbase on the new computer.
3. Open Settings → Backup & Export → Restore from backup. Select your .db file.
4. Open Settings → License → enter your key → Activate.

All your data, settings, custom fields, and saved views transfer over.

License keys are for personal single-user use. Sharing your key with others is not permitted and may result in the key being deactivated.

Lost your license key?

Email support@groundbasecrm.com with the email address you used at purchase — we'll resend your key. We aim to respond within 2 business days, though most emails are answered within 24 hours.

Offline grace period

If Groundbase can't reach the license server to re-verify your key (e.g. you're offline for a few weeks), the app keeps working for 30 days. After that, paid features lock until you reconnect to the internet at least once.