The fastest channel is email: support@groundbasecrm.com.

When something's broken, paste in:

• What you tried to do
• What happened instead (exact error text helps)
• What browser + OS (or "Windows desktop app" / "Android app")
• Your account email (so we can look you up)

If the app is open and crashing or showing an error, use the Help → Report a bug menu — it captures the error context automatically so you don't have to.

Response time is normally a few hours during business hours (US Eastern), longer overnight and on weekends. There's no support tier — every customer gets the same channel and the same human (me).

For non-bug feedback, feature requests, or "what about X?" — same address. Replies might be terser for those but I read everything.