Where is my data stored?
On your computer, in a single SQLite database file at %APPDATA%\Groundbase\crm.db (Windows) or ~/Library/Application Support/Groundbase/crm.db (macOS). You can back it up like any other file — copy it to a USB drive, sync it to cloud storage, whatever you prefer.
Does Groundbase send my data anywhere?
No. Groundbase doesn't have a server that sees your data. Your contacts, deals, tasks, and notes never leave your computer. The only outbound network calls Groundbase makes are:
- License verification (once on activation, periodic re-checks)
- Twilio API calls (if you've connected Twilio for SMS) — direct from your machine to Twilio
- Email IMAP/SMTP (if you've connected an email account) — direct from your machine to your email provider
- Bug reports (only if you submit one via Settings → Help → Report a bug)
Can I use Groundbase on multiple computers?
Yes — your license works on up to 3 devices you personally own (e.g. your desktop, laptop, and a backup machine).
What doesn't work yet is sync between them. Each computer has its own local database. Contacts you add on your desktop don't automatically appear on your laptop. To move data between computers, use Settings → Backup & Export → Backup database, then Restore on the other machine.
Sync between devices is a feature coming in the future. For now, treat one computer as your main Groundbase machine.
License keys are for personal single-user use. Sharing your key with others is not permitted.
What happens if I cancel my Twilio account?
SMS features stop working but everything else continues. Your SMS history stays in Groundbase — you can read past messages but can't send new ones until you reconnect a working Twilio account.
What happens if I disconnect my email account?
Email features stop working — you can't send new mail or receive new mail. Past email threads stay in Groundbase. You can reconnect the same account or a different one at any time.
Can I use multiple Twilio numbers?
Yes. You can add multiple Twilio numbers to Groundbase — for different area codes, different brands, or separate business lines. When composing a new SMS or sending bulk SMS, pick which number to send from. You can also set a default per-contact preferred number.
Email integration is currently single-account — one Gmail or Outlook account per Groundbase install. Multi-account email is on the roadmap.
Is there a mobile app?
No. Groundbase is desktop-only by design — local-first means the data lives on one machine. A mobile companion app is a possibility for v2 but isn't planned for v1.
How do I export my data?
Settings → Backup & Export gives you three options:
- Backup database — full SQLite file. Best for moving to another machine or archiving.
- Export everything — JSON file containing all contacts, companies, deals, tasks, notes, tags, custom field definitions, saved views, and templates. Useful for inspecting your data outside the app.
- Export CSV (per entity) — Contacts list, Companies list, or Deals list as CSV. Includes tags and custom fields. Use the bulk action Export menu on any list view to export selected records.
What if I find a bug?
Settings → Help → Report a bug. Type what happened, attach a screenshot, send. Reports come straight to support@groundbasecrm.com.
Where do feature requests go?
Email support@groundbasecrm.com. We read everything.