Buying a number

Settings → Phone numbers → Buy a number. Pick country (US or CA), enter an area code, and we'll show you a list of available numbers from Twilio. Click one and it's provisioned within 10 seconds. The first number is included in your subscription.

Sending an SMS

Open a contact and click the SMS icon, or jump to the SMS tab in the left sidebar. Pick a thread or start a new one. Type, hit send.

Cost: $0.025 per segment. A segment is 160 GSM characters (or 70 if you use emojis / non-Latin characters). The compose bar shows the segment count live.

Scheduling a send

In the compose bar, click the clock icon before sending. Pick a future date and time. The message goes into your "Scheduled" queue and fires at the time you set. You can see it in SMS → Scheduled before it goes out, and cancel it from there if plans change.

Bulk SMS

In Contacts, filter to who you want to text (saved views are useful here), then click Actions → Send SMS. Each recipient gets their own thread (not a group text) — you can use {{first_name}} placeholders so it personalizes per contact.

Same per-segment billing applies. We show a total cost estimate before you confirm.

Voicemail & recordings

Every number comes with voicemail enabled. Calls that aren't answered roll to voicemail, the recording is transcribed automatically, and you'll see both in the Phone tab.

To enable call recording for two-way conversations: Settings → Phone numbers → click your number → toggle "Record calls". Recordings get full-text transcripts via Whisper. Recording is opt-in per-number to keep cost predictable — recorded calls bill at $0.0025/min for the recording itself + ~$0.006/min for transcription.

Releasing a number

Settings → Phone numbers → click the number → Release. The number goes back into Twilio's pool. If it's your only number you're not charged for it; releasing it just frees the slot.