Billing

Subscription

$19/month flat, or $199/year, billed via Stripe. Includes the full CRM, email integration, web/desktop/Android apps, real-time sync, AI integration via MCP, booking links, and unlimited contacts/deals/tasks. The annual plan is the same product for $29 less than twelve monthly payments.

Switching between monthly and annual

Settings → Account & billing → Switch to annual (or Switch to monthly). It opens Stripe's billing page on the plan change.

• Monthly to annual takes effect right away. You're charged $199 minus a credit for the unused part of your current month.
• Annual to monthly takes effect when the year you've paid for ends. You keep the annual plan until then, and the first monthly charge is on the renewal date.
• Switching during the free trial keeps the trial. Nothing is charged until day 15 either way.

Groundbase doesn't charge you for sending — Twilio bills your account directly for SMS, voice, and numbers at Twilio's rates. There is no Groundbase credit balance, no usage markup, no top-ups. You manage your communications spend in your own Twilio Console.

What Twilio itself asks for, so it isn't a surprise: upgrading from a Twilio trial account needs a first payment into your Twilio balance (about US$20), a US or Canadian number is about US$1.15 a month, and each text segment and call minute is billed on top. US texting also needs A2P 10DLC registration, which has its own Twilio fees. Email campaigns go through your own Resend account: its free plan allows 100 emails a day (3,000 a month); paid plans start at US$20 a month.

The 14-day free trial

The trial gives you the full app with no feature limits for 14 days. We require a credit card up front so the transition into the subscription doesn't need a second checkout. You won't be charged until day 15 and you can cancel any time before then from Settings.

If your payment fails

If Stripe can't charge your card at renewal, your subscription moves to past_due and we email you. While past_due:

• The app keeps working. Nothing is locked while Stripe retries the charge on its own schedule.
• Open Settings → Account & billing and use the billing button to reach the Stripe portal, where you can update your card and pay the outstanding invoice (Stripe shows a "Pay" button next to the unpaid invoice).

If every retry fails, Stripe cancels the subscription. From then on the app shows only a billing screen until you subscribe again — and since you've already used a trial, there's no second trial period. Your data is not deleted, and export stays available the whole time. As soon as a payment goes through, the app is fully usable again.

Managing your subscription

Settings → Account & billing. The Manage subscription button (web; Manage billing on desktop) opens the Stripe customer portal where you can update your card, change billing email, view past invoices, or cancel.

Cancelling

Cancel any time from Settings → Account & billing on web or desktop, using the same billing button. The mobile app has no billing screen. What happens:

• Your subscription stays active through the end of the billing period you've already paid for — you keep using the app until then.
• After the period ends, the app stops at a screen saying the subscription has ended, and nothing else in it opens until you subscribe again. Your data stays exactly as you left it. On web and desktop that screen is Your subscription ended, with a Subscribe again button and an export button; the mobile app only says the account isn't active. Subscribing again starts a new paid subscription (there's no second free trial) and everything is where you left it.
• There's no time limit on that. Cancelling stops the billing; it never deletes anything. To remove the account and its data yourself, use Settings → Backup & export → Delete my account on web or desktop (see Account & security), or email support@groundbasecrm.com from your account address and we'll do it within 7 business days.

Cancelling Groundbase does not affect your Twilio account, your numbers, or anything you've registered with Twilio. If you also want to stop Twilio billing, release your numbers and close that account separately in the Twilio Console.

What about Twilio costs?

That's between you and Twilio. Twilio publishes per-segment SMS and per-minute voice rates on their pricing page; your monthly Twilio bill depends entirely on your own usage. A typical light-use month for SMS + a single U.S. local number is well under $5. High-volume outbound SMS can run much higher — check Twilio's calculator if you want an estimate before you start.

Voicemail transcription is the one exception: Groundbase currently absorbs that cost, for about 300 voicemails per account a month, while we keep things simple. We may move to a BYO transcription provider down the road; if so, we'll give plenty of notice.